Terms of service
Last Updated: October 10, 2026
Thank you for visiting Sereneam. By browsing our online shop, viewing product listings or completing checkout transactions, you acknowledge that you accept all the binding rules outlined within this user agreement. We strongly advise reading this document thoroughly prior to purchasing our pet garments and companion animal accessories.
Business Entity Details
Legal Company: Solara Technology Network Inc
Address: 3900 S Wadsworth Blvd Lakewood CO 80235 Us
Support Email: support@sereneam.com
1. Agreement Scope & Acceptance
This user agreement governs all visitor interactions on our web platform and every commercial sale processed through our online shop. It applies equally to casual browsers, registered account holders and paying shoppers. Your website visit or order submission creates a legally enforceable contract between yourself and Sereneam. Should you object to any clause within this agreement, you must stop accessing our website and refrain from buying our pet apparel and accessories.
2. Parties to Sales Contract
This purchase contract is established between Sereneam (the Vendor, referred to as “we”, “us”, “our”) and the individual or organization submitting an order (the Buyer, referred to as “you”, “your”). Upon checkout confirmation, you confirm that all purchases are made for your personal use, or you hold valid authorization to place orders on behalf of a business entity.
3. User Eligibility Standards
To access our store and shop our pet clothing and accessory collections, you must satisfy all criteria listed below:
- You have reached the age of majority in your local jurisdiction (minimum age requirement of 18);
- You possess full legal capacity to enter legally binding commercial agreements;
- You do not reside in any territory subject to United States export embargoes or service limitations, as described in Section 5.
Continued use of our website serves as your confirmation that you meet all the above eligibility requirements.
4. Product Information & Usage Guidance
Sereneam takes practical measures to ensure our product listings, imagery and technical specifications for pet outfits and accessories are as accurate as possible. Nevertheless, product pictures, screen-displayed colors and written descriptions act only as general references. Minor visual variances may exist between online preview images and the physical items delivered to you. We do not guarantee that all product information is completely error-free, comprehensive or continuously updated in real time.
Important reminder: Our merchandise is exclusively designed for domestic companion pets. Always supervise your pets while they wear clothing or accessories to minimize potential injury risks.
5. Regional Limitations & Sanctioned Territories
Sereneam cannot process orders or deliver website services to customers located within territories subject to United States trade and export restrictions. Restricted regions include, but are not limited to: Russia, Belarus, Iran, North Korea, Cuba, Syria and the Crimea region.
When submitting an order, you certify that you are not residing within a restricted territory and are not acting as an agent for any individual or entity based in those locations. We retain full authority to cancel any orders violating this rule and issue a complete refund accordingly.
6. Stock & Product Availability
All pet clothing and accessories shown on our website are subject to available inventory. We reserve the right to remove any product listing at any moment without prior advance notice. If a product becomes out of stock after you complete checkout, we will notify you promptly. You may opt for a full refund, or select an equivalent alternative pet product subject to available stock.
7. Pricing, Currency & Applicable Sales Tax
All prices displayed on our website are stated in United States Dollars (USD). Where local laws mandate tax collection, the final checkout total will include applicable sales tax. Product prices may be adjusted without prior notification; however, price revisions will never affect orders already confirmed within our system.
8. Shipping & Delivery Arrangements
Delivery charges are calculated during checkout based on your delivery address and selected shipping method. All delivery timelines are estimates only and do not constitute guaranteed arrival dates. For complete delivery regulations, please refer to our dedicated Shipping & Delivery Policy page.
9. Accepted Payment Methods
We support the following payment channels for all purchases:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Shop Pay
- Any other payment providers displayed on the checkout page
Payment authorization will be triggered once your order is submitted. All payment transactions are processed through encrypted secure channels. Sereneam will not permanently save your complete card details on our servers.
10. Billing Charge Authorization
By submitting your payment information, you grant Sereneam permission to deduct the full amount of your order, including merchandise cost, applicable taxes and delivery fees. If your payment attempt fails, your order will not enter preparation until payment is successfully finalized.
11. Order Placement Steps
- Browse our shop and add your selected pet apparel or accessories to your shopping cart
- Navigate to checkout and fill in your delivery address and payment details
- Review your full order summary and confirm your purchase
- After successful submission, an automated order confirmation email will be sent to your inbox
12. Contract Formation
A legally binding sales contract between you and Sereneam becomes effective immediately once we send your order confirmation email. This confirmation message represents our formal acceptance of your purchase request. No contractual obligations exist prior to this email being delivered to your mailbox.
13. Order Refusal & Cancellation Rights
We hold full discretionary rights to reject or cancel any submitted order. Circumstances that may lead to order cancellation include:
- Suspected fraudulent activity or unauthorized account access
- Pricing errors or mistakes within product listings on our website
- Permanent stock depletion of listed merchandise
- Orders originating from restricted geographic territories
If we cancel your purchase, all funds will be returned to your original payment method.
14. Statutory Cooling-off Cancellation Right
If your place of residence grants consumers statutory withdrawal rights (such as the European Union or United Kingdom), you may cancel your purchase within 14 calendar days after receiving your pet clothing or accessories, with no requirement to state your reason for cancellation.
To exercise this cancellation right, send an email to support@sereneam.com before the 14-day period expires. The withdrawal period commences on the day you, or your designated receiving party, receive the goods.
Exclusions from withdrawal rights:
- Items that have been worn, washed, damaged or altered by your pet
- Products returned without their original factory packaging
- Final-sale and clearance pet garments and accessories
After we approve your valid cancellation application, all payments (including standard delivery fees) will be refunded within 14 days after receiving your cancellation notice. You are responsible for covering return shipping fees unless items arrive defective or we shipped the wrong goods.
15. Complaints & Product Remedy Options
Raise a Complaint
If you are dissatisfied with your pet apparel, accessories or our customer service, please contact our team at support@sereneam.com. Please include your order reference number, a detailed description and relevant photos showing the issue. Our team aims to reply to all customer inquiries within 2 business days and resolve concerns fairly and efficiently.
Defective or Non-Conforming Goods
If your delivered pet items arrive damaged, faulty, or do not match the product description published online, you are entitled to remedies under applicable consumer protection legislation. Please contact us within 7 calendar days after receiving your parcel.
Depending on the specific situation of your case, we may provide one of these remedies:
- Replacement: We send a brand-new item at zero extra cost
- Full Refund: Funds credited back to your original payment source
- Repair: Where feasible and mutually agreed by both parties
We reserve the right to inspect product defects before deciding on the proper remedy. For full details, please check our Return & Refund Policy.
16. Accuracy of Customer Submitted Information
When registering an account or placing an order, you agree to provide truthful, current and complete contact, shipping and billing information. You are responsible for keeping your customer information updated. Sereneam will not be liable for delivery failures or delays caused by inaccurate information you provide.
17. Permitted Website Usage
You may use our website solely for lawful personal or commercial purposes that do not infringe the legal rights of third parties. You agree not to engage in the following activities:
- Send unlawful, harmful, harassing or offensive content through our website
- Attempt unauthorized access to restricted website sections or backend systems
- Disrupt website operation or compromise platform cybersecurity
- Scrape, harvest or extract website data without prior written consent from our team
18. Prohibited Misconduct & Fraudulent Conduct
Any fraudulent, abusive or illegal behavior connected to our website or customer orders may result in immediate suspension of your website access and cancellation of pending orders. We reserve the right to report such misconduct to relevant government authorities.
19. Intellectual Property Ownership
All content hosted on the Sereneam website, including written text, product photos, Sereneam brand logo, graphic artwork, product descriptions and page layouts, is intellectual property belonging to Solara Technology Network Inc or our licensed partners. These materials are protected under United States copyright and trademark laws. You may not reproduce, redistribute, edit or republish our website materials without our prior written approval.
20. Liability Limitation
Within the maximum scope permitted by Colorado state law, Sereneam shall not be held liable for indirect, incidental, special, consequential or punitive damages arising from your website use or purchase of pet clothing and accessories. This includes lost revenue, data loss, or damage to business reputation.
Our total cumulative liability for any claim connected with this Agreement or your website use will not exceed the total amount you paid for the relevant order.
21. Force Majeure
Sereneam shall not be accountable for delays or failure to perform contractual obligations caused by events outside our reasonable control. Such events include natural disasters, public health emergencies, labor strikes, government regulatory actions, courier service disruptions, internet outages and other unforeseen incidents.
22. Governing Law & Jurisdiction
This Terms of Service is governed by the laws of the State of Colorado, United States, without regard to conflict-of-law rules. Any dispute arising from this Agreement or purchases made from Sereneam falls under the jurisdiction of courts located within Colorado.
23. Alternative Dispute Resolution
Before filing formal legal proceedings, we invite you to contact our customer support team at support@sereneam.com to seek an amicable settlement for any disagreement. If we cannot reach a mutually acceptable resolution, you may pursue mediation or alternative dispute resolution through accredited ADR bodies available in your local jurisdiction.
24. Privacy Policy Incorporation
Your use of this website is also governed by our Privacy Policy, which is incorporated into this Agreement by reference. By accessing our site, you consent to the collection and use of your personal data as defined within our Privacy Policy.
25. Revisions to this Agreement
Sereneam retains the right to revise, update or amend this Terms of Service at any time. When material changes are made, we will update the “Last Updated” date at the top of this page. Where legally required, we will notify customers of major changes via email or prominent on-site notices. Your continued website access after revisions are published means you accept the updated agreement.
Contact Details
Email: support@sereneam.com