Frequently Asked Questions

Is an account required to place an order?

You can complete checkout as a guest, no account creation required. Creating an account brings these benefits:

  • Faster checkout for future purchases 
  • Instant access to order status & full purchase history 
  • Notifications for new product launches and exclusive promotions

What payment methods do you accept?

We accept major credit cards including VISA, Mastercard, Discover, and AMEX. PayPal is also supported.

How secure is my online purchase?

All credit card transactions run on an SSL secured webpage. Your payment data is SSL encrypted and sent directly to our payment processor for card authentication and transaction approval. We do NOT store your full credit card details on our servers.

Will currency exchange apply to my order?

All sales are processed in US Dollars. If your card uses another currency, your bank will convert the total amount using the exchange rate set by your card issuer on the day your transaction is processed.

How should I enter my delivery address?

Our site functions in English, so all address content (including punctuation) must be typed with Latin characters. If your address has non-Latin symbols, replace them with similar English letters. For example, replace accented or special characters with standard Latin equivalents.

Can I update my delivery address after submitting my order?

Address edits are not permitted once your order has begun processing or shipped. We recommend using your permanent home address instead of temporary vacation addresses. Customs hold times are unpredictable, and we cannot guarantee release timelines for detained packages.

What delivery timeframe can I expect, and how do I track my parcel?

Delivery lead time depends on the shipping service you select at checkout. Once your parcel ships out, we will email your tracking number together with the tracking webpage link. We are not liable for delays caused by customs inspections in your destination country.

What action should I take if items are missing from my package?

If any items are missing upon receipt, please contact our customer support team right away: support@sereneam.com

Got further questions?
Send an email directly to support@sereneam.com.