Privacy Policy
Last Updated: October 10, 2026
At Sereneam, we deeply respect your personal privacy and take dedicated measures to protect all personal data gathered from visitors and customers browsing our pet apparel and accessory online shop. This Privacy Policy outlines how Solara Technology Network Inc collects, stores, processes, and discloses your personal information whenever you access our website, register an account, place orders, or communicate with our support team.
By continuing to browse our website, submit personal details, or complete purchases on our store, you acknowledge and consent to the data handling practices laid out within this Privacy Policy.
Data Controller Information
Legal Entity:Solara Technology Network Inc
Address: 3900 S Wadsworth Blvd Lakewood CO 80235 Us
Contact Email: support@sereneam.com
1. What Personal Information We Gather
We collect information you actively provide to us automatically when you interact with our site:
- Information you manually submit: Full name, shipping and billing address, email address, phone number, order records, payment details, customer service inquiry messages, and account login credentials.
- Automatically collected technical data: IP address, browser type, device information, website access time, page browsing history, click trails, cookie identifiers, and referring website URLs. We do not intentionally collect sensitive personal information such as racial identity, medical records, religious beliefs unless you voluntarily supply such data.
2. How We Use Your Personal Data
Your information will only be utilized for the purposes stated below:
- Process, fulfill, and ship your orders for pet clothing and pet accessories, including order updates and delivery notifications.
- Verify identity, authenticate user accounts, and prevent fraudulent transactions and unauthorized access.
- Respond to customer inquiries, handle complaints, process returns and refunds.
- Send transactional emails regarding your orders; marketing promotional emails will only be sent if you opt in voluntarily.
- Optimize website functions, analyze visitor shopping behavior, improve product selections and user experience for our pet product store.
- Comply with applicable legal obligations, court orders or official regulatory requests.
We will not use your personal data for unrelated purposes beyond what is described here without obtaining your separate consent.
3. Cookies & Tracking Technologies
Sereneam uses cookies, web beacons and similar tracking tools to collect browsing data. These small data files help us remember your preferences, maintain your shopping cart, analyze website traffic, and deliver relevant product recommendations.
You may modify browser settings to reject or delete cookies. Disabling cookies may cause some website features, such as checkout and cart saving, to function abnormally.
4. Information Sharing & Disclosure
We will never sell, rent or trade your personal information to third parties for commercial marketing purposes. We may share your data only in limited scenarios:
- Authorized service providers: Logistics carriers, payment processors, e-commerce platform operators, IT hosting and cybersecurity vendors who assist us to run our online store. These third parties can only process your data under our instructions and must maintain confidentiality.
- Legal requirements: When disclosure is required by law, court summons, government regulatory investigation, or to defend our legal rights and safety.
- Business transfer: In the event of company merger, acquisition or asset sale, customer personal data may be transferred as part of business assets, subject to the same privacy protections.
5. Data Storage & Security Protection
We store your personal information on secure encrypted servers. We adopt industry-standard SSL encryption, access permission controls, and regular system audits to reduce risks of data leakage, loss or unauthorized access.
However, no internet transmission or electronic storage method can guarantee absolute security. In case of a confirmed data breach that may threaten your personal information, we will notify you as required by relevant laws.
We retain your personal data only as long as necessary: keep order records for tax and commercial dispute purposes; delete or anonymize non-essential user data once the purpose of collection is fulfilled.
6. Your Rights to Personal Information
Subject to applicable laws including the Colorado Privacy Act, GDPR for EU/UK customers, you hold the following rights:
- Right to access: Request a copy of the personal data we hold about you.
- Right to correction: Request us to update inaccurate or incomplete personal information.
- Right to deletion ("Right to be Forgotten"): Request erasure of your personal data under qualifying conditions.
- Right to opt out: Unsubscribe from our marketing emails, withdraw your consent for non-essential data processing.
- Right to data portability: Request your data in a machine-readable format where applicable.
To exercise any of these rights, submit your request via email: support@sereneam.com. We will verify your identity before processing your application and reply within the legally required time frame.
7. Minors’ Privacy
Our website and pet products are intended for adult shoppers aged 18 or older. We do not knowingly collect personal information from children under 18 years old. If you believe we have unintentionally obtained data from minors, please contact us immediately so we can remove the information.
8. Cross-border Data Transfer
Your personal data may be transferred and stored outside your residential country, including servers located in the United States. We will implement proper safeguards to protect your data during cross-border transfer in compliance with relevant privacy regulations.
9. Third-Party Websites
Our website may contain links to external third-party sites. This Privacy Policy only applies to Sereneam’s website. We are not responsible for the privacy practices, content or data policies of those external websites. We recommend reviewing their privacy notices before sharing your personal information.
10. Amendments to this Privacy Policy
Sereneam reserves the right to revise this Privacy Policy at any time. Any material updates will be posted on this page, and the “Last Updated” date will be refreshed. Where legally required, we will notify customers of major changes. Your continued website use after updates means you accept the revised Privacy Policy.
11. Contact Us
For all questions, comments or requests related to this Privacy Policy, please reach out to us: Solara Technology Network Inc.
Address: 3900 S Wadsworth Blvd Lakewood CO 80235 Us
Email: support@sereneam.com