Shipping & Delivery Policy

Sereneam specializes in pet apparel and accessories. We carefully pack every outfit and accessory for your furry friends, aiming to deliver your orders safely to your doorstep. This page covers order processing rules, serviceable regions, transit timelines, and solutions for package issues, bringing pet parents a worry-free shopping journey.

Order Processing Timeline

Once your payment has been fully confirmed, our warehouse staff will prepare and pack your pet clothing and accessory orders within 1–3 business days.

Note: Any orders placed on weekends or public holidays will be held and processed starting from the next working day.

Once your parcel leaves our warehouse, you will receive a shipment confirmation email with your unique tracking number to monitor your delivery progress.

Delivery Coverage & Restricted Zones

Areas We Ship To

  • United States: Delivery available across all 50 states, including Alaska and Hawaii.
  • International Orders: We ship pet apparel and accessories to most countries and territories in North America, Europe and the Asia-Pacific region.

Non-Serviceable Locations

We cannot ship to destinations subject to international trade sanctions, including Russia, Belarus, Iran, North Korea, Cuba, Syria and the Crimea region.

If your country is not listed as a delivery option at checkout, shipping service is currently unavailable to your location.

Shipping Option & Estimated Transit Time

We offer Standard Shipping for all Sereneam pet clothing and accessory purchases. Processing time is separate from shipping transit time. Estimated delivery schedules for different regions are shown below:

  • United States: 1–3 business days for processing + 2–4 weeks transit | Total: 2–5 weeks
  • Canada: 1–3 business days for processing + 2–4 weeks transit | Total: 2–5 weeks
  • United Kingdom & European Nations: 1–3 business days for processing + 2–4 weeks transit | Total: 2–5 weeks
  • Asia-Pacific (Australia, Japan, Singapore and more): 1–3 business days for processing + 2–4 weeks transit | Total: 2–5 weeks
  • Other Global Regions: 1–3 business days for processing + 2–5 weeks transit | Total: 2–6 weeks

Kind reminder: All delivery times are only estimates. Delivery delays may arise from customs inspection, courier disruptions, or heavy shopping seasons. Thank you for your understanding.

Handling Lost or Damaged Packages

Lost Parcels

If your tracking information has no updates for more than 15 business days past the projected delivery date, please email our support team at support@sereneam.com. We will launch an investigation with the logistics provider. Once the package is verified lost, you can choose either a full refund or a free re-delivery of your pet items.

Goods Damaged in Transit

Should your pet clothes or accessories arrive damaged upon receipt, please send us an email within 7 calendar days after delivery. Remember to attach your order number, alongside clear photos of both damaged goods and outer packaging. Our team will review your case quickly and arrange a full refund or free replacement.

Liability Disclaimer

Sereneam and Solara Technology Network Inc take no responsibility for delivery delays or failed shipments caused by circumstances beyond our control. These include customs detention, natural disasters, courier breakdowns, or incorrect shipping addresses entered by customers at checkout. Please double-check your delivery address before submitting your order.

Customs Charges and Import Duties

For all cross-border shipments, local import duties and customs fees may apply following your country’s import regulations. These extra fees are the recipient’s obligation and are not included in product prices or shipping charges. We suggest checking your local customs rules before placing an international order.

Track Your Order

After your pet apparel or accessory order is dispatched, a tracking number will be sent to your registered email address. Use this number to check real-time delivery updates. If you have not received the tracking email within 5 business days after checkout, please check your spam folder first, or reach out to customer support.

Get In Touch

If you have questions about delivery status, delays or package tracking, our customer service team is ready to assist you.
Support Email: support@sereneam.com
Suggested email subject: Shipping Question – Order #[YOUR ORDER NUMBER]

We aim to reply to all customer inquiries within 1–2 business days.

Company Information

Company Entity: Solara Technology Network Inc